Tball | Personal Information Protection Policy

1. Information Collection

At Tball, we limit our collection of personal information to what is necessary for the provision and improvement of our services. Information may include, but is not limited to, your name, email address, telephone number (780 475 720 9), and mailing address (67 | Ingram Road | Markham | Canada), as provided by you. We may also collect additional technical data such as IP addresses, browser type, device information, and cookies. Cookies are used to enhance your experience and analyze usage patterns to improve our service delivery. You have the option to manage cookie settings directly from your browser or via our cookie settings link, if applicable, using the provided reference cookie-usage/.

2. Use of Your Information

The personal information we collect is used to:

• Provide and manage our service offerings efficiently;
• Respond to customer inquiries, support requests, or feedback;
• Enhance and personalize your experience with tailored content and communication;
• Send important updates, notices, and administrative messages;
• Analyze service usage and maintain the security and integrity of our systems.

We strictly control and review access to the personal data to guarantee that it is used solely for the aforementioned purposes, in compliance with privacy protection best practices.

3. Your Data Access, Correction, and Deletion Rights

We believe in empowering you with the utmost control over your personal information. In alignment with applicable privacy laws, you have the right to access your data at any time. Should you see any discrepancies or require updates, you are entitled to request amendments or corrections in your personal details.

In addition, you have the right to ask for the deletion of your data. Requests for access, correction, or deletion should be sent to our designated contact channel at [email protected] or by calling 780 475 720 9. Upon receiving your request, our team will verify your identity and proceed according to the rights and obligations delineated under the relevant privacy legislation. We will endeavour to fulfill your request within a reasonable time frame, typically in accordance with the standard limits set by privacy regulations.

It is important to note that there may be circumstances where we are legally obligated to retain certain information even after a deletion request. Such situations include adherence to legal and regulatory requirements, preventing fraud or security breaches, and enforcing our terms and conditions.

4. Information Sharing and Third-Party Disclosures

Tball does not sell or lease your personal data to third parties. We may share essential data with trusted third-party vendors and service providers who support our business operations. These include providers for hosting, data analysis, and customer service. All third parties are bound by confidentiality obligations and are prohibited from using your information for any purposes other than providing services on our behalf.

In cases where disclosure of personal data is required by law or to protect the rights, property, or safety of our users or the public, we will take necessary measures to ensure such disclosure is conducted in a lawful and transparent manner.

5. Data Retention and Storage

Your personal data is retained only for as long as it remains necessary to serve the purposes for which it was initially collected. Once the purpose has been fulfilled or at the time when data retention is no longer necessary, your information will be safely disposed of or anonymized. Specific retention periods are governed by the type of information and the legal, administrative, and operational needs applicable.

We employ strong practices and storage policies to ensure that personal data is securely stored, protected against unauthorized access, alteration, or disclosure, and maintained only during the period needed to satisfy the relevant business requirements.

6. Data Security Measures

At Tball, we implement comprehensive security measures to protect your data, including administrative, physical, and technical safeguards such as firewalls, encryption, access controls, and employee training protocols. While we strive to protect your personal data using state-of-the-art technologies and procedures, we cannot guarantee absolute security due to the inherent risks associated with electronic storage and transmission.

We continuously update our security practices in line with evolving industry standards, ensuring that the safety of your information is one of our utmost priorities.

7. Cookie Policy

Cookies and similar technologies are used on our site to enhance your browsing experience, help us understand your preferences, and provide a personalized environment. Cookies may record details such as your username, the time you visit, and your preferences on our service page. This information is used primarily to improve our service and monitor site traffic.

You can choose to disable cookies through your browser settings; however, please be aware that such action may limit the functionality and availability of some features on our site. We remain fully compliant with regulations concerning the use of cookies, ensuring transparency regarding their purposes and usage.

8. Protection of Children's Data

We are committed to safeguarding the privacy of minors. Our services are not directed at children, and we do not intentionally collect personal information from individuals under the age of 13. If we become aware that data has been inadvertently collected from someone under 13, we will take immediate steps to delete such information.

9. International Data Transfers

In order to provide our services globally, your information may be transferred, stored, and processed in jurisdictions other than your own. All cross-border transfers are conducted in accordance with applicable data protection laws, ensuring that your personal data remains adequately protected, regardless of its location.

We have implemented the necessary safeguards to secure such transfers, such as standard contractual clauses and data processing agreements with trusted third-party vendors.

10. Your Rights Under Privacy Law

We fully support the rights granted to you under data protection laws similar to those found in the Personal Information Protection and Electronic Documents Act. This includes the right to:

• Access the personal information we hold about you;
• Receive a clear account of why and how your data is being processed;
• Request rectification of any inaccuracies in your data;
• Request the deletion of your personal data, subject to limitations imposed by law;
• Object to or restrict certain processing activities;
• Withdraw your consent at any time, where applicable.

To exercise any of these rights, please contact us at [email protected] or via telephone at 780 475 720 9. We take your requests seriously and will progress them in accordance with the legal timeframes and restrictions established by the relevant regulatory frameworks.

11. Disclaimer and Limitation of Liability

Although we continuously strive to maintain the highest standards of security and accuracy in our privacy practices, Tball cannot guarantee that unauthorized third parties will never be able to overcome our security measures and access the personal data that we have collected. In such rare circumstances, we assume no liability for any access or use of personal data by third parties beyond our control.

We strongly advise you to remain informed of any changes to your privacy rights and obligations. Should significant changes or updates occur in our practices, a revision of this policy will be clearly communicated on our site.

12. Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy, please do not hesitate to contact us. You may reach our dedicated customer support team via email at [email protected], by telephone at 780 475 720 9, or by post at 67 | Ingram Road | Markham | Canada. We value your input and are committed to addressing any issues in a timely and efficient manner.

13. Final Remarks

Your trust is of the utmost importance to us, and we believe that informed customers are empowered customers. We are committed to safeguarding your personal information by adhering to strict privacy standards and implementing robust data security measures. We continually review our privacy practices to ensure that your rights and our obligations are met with precision and care.

Should you choose to continue using our website and services, you confirm that you have read and agreed to the terms laid out in this Privacy Policy. We greatly appreciate your engagement with Tball, and we remain dedicated to the protection and respectful management of your personal information.